Refund and Returns Policy
Return and Refund Policy
At Mathi Tex, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, we offer a straightforward 7-day return and refund policy to address your concerns.
1. Eligibility for Returns
To qualify for a return, please ensure the following conditions are met:
- Timeframe: Initiate the return within 7 days from the date of delivery.
- Product Condition: The item must be unused, unwashed, and in its original condition.
- Packaging: Include all original packaging, tags, and accessories.
- Proof of Purchase: A valid receipt or order confirmation is required.
2. Non-Returnable Items
Certain items are exempt from returns:
- Products purchased during clearance or final sale events.
- Customized or personalized items.
- Gift cards.
3. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team within the 7-day window via email at mathitexsarees@gmail.com or call us at +91 9578781538 or +91 8667007228.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
- Shipping: Securely package the item, including all original materials, and clearly label the package with the provided RMA number. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refunds
Once we receive and inspect the returned item:
- Approval Notification: We will notify you via email regarding the approval or rejection of your refund.
- Processing Time: Approved refunds will be processed within 7 business days to the original payment method. Please note that your bank or credit card company may require additional time to post the refund.
5. Exchanges
If you wish to exchange an item for a different color, size, or style:
- Availability: Contact our customer service to confirm the availability of the desired item.
- Process: Follow the standard return procedure to send back the original item. Once received and inspected, we will process the exchange and ship the new item to you.
6. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective product:
- Immediate Action: Contact us within 48 hours of delivery at mathitexsarees@gmail.com or call +91 9578781538 or +91 8667007228.
- Resolution Options: We will arrange for a replacement or provide a full refund, including any shipping charges incurred.
7. Customer Service Hours
Our customer service team is available to assist you:
- Monday to Friday: 9:00 AM to 5:00 PM (IST)
8. Contact Information
For any questions or assistance regarding returns and refunds, please contact us:
- Email: mathitexsarees@gmail.com
- Phone: +91 9578781538, +91 8667007228
- Address: Chinnalapatti, Dindigul District, Tamil Nadu, India
We value your patronage and aim to provide a seamless shopping experience. Your satisfaction is our priority, and we are here to address any concerns you may have.
